Shipping and processing time

Processing Time:

We always strive to deliver products on time. Some products are being picked up from sellers from overseas. Please allow us 1-2 Weeks from the date of placing order. Some orders might take very less time depending on availability. We will also send tracking updates via your email address registered with us.

Please reach us for more info through one of the method; -

Shipping Address:

To return your product (refer 'Return Policy'), you should mail your product to:

Urban Indya

128 Trinity Way, Drewvale,

Brisbane, Queensland,

Australia - 4116

You will be responsible for paying for your own shipping costs for returning your item in some cases (Refer Return Policy). In those cases, shipping costs are non-refundable.

Please check the product page if you have any questions regarding the shipping costs.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over AUD250, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Thanks for shopping with us.