Return Policy
Urban Indya – Returns & Store Credit Policy
Returns
- Urban Indya does not offer refunds or exchanges for change-of-mind purchases.
- If you are not satisfied with your purchase, eligible returned items will be issued store credit only.
- Store credit is valid for 12 months from the date of issue.
Return Request Timeframe – Shipped Orders Only
- For orders shipped via post, return requests must be made within 48 hours of delivery.
- Urban Indya reserves the right to decline return requests made after this timeframe.
Store Credit
- Once the returned item has been received and inspected, eligible returns will be issued as store credit for the value of the item.
- Store credit does not include the original shipping cost.
- Store credit is valid for 12 months from the date of issue.
- Store credit can be used towards a future purchase from Urban Indya.
Return Shipping Costs
- If the return is due to wrong size, change of mind, colour preference, fit, or personal preference, the customer is responsible for the return shipping cost.
- If an item is received damaged, defective, or incorrect, please contact Urban Indya within 48 hours of delivery with photos of the item so we can assist you.
Return Shipping Requirements
- All returned items must be unworn, unused, unwashed, and in their original condition with tags attached.
- All returned parcels must be sent with tracking.
- Customers must share the tracking details with Urban Indya once the item has been shipped.
- Urban Indya is not responsible for returned parcels that are lost in transit.
Contact for Returns
For all return requests, please email info@urbanindya.com within the applicable return timeframe.