Our Return Policy.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If you would like to return our product, here are the steps & notes you need to follow & consider:
Note 1: The product should be returned (reached ‘us’) within 30 days from the date
of purchase (as shown in your invoice) as per the steps highlighted below.
Note 2: To be eligible for a return, your item must be ‘unused’ and in the same condition (and in the original packaging) that you received it.
Step 1: Please make a request for return by writing it to the email address firstname.lastname@example.org within 24 hrs time period of the product received by the customer.
Step 2: Please wait for a response from ‘us’. The reply be either ‘yes’ or ‘no’ based on the reason for returns.
Step 3: Once the reason for return is approved, please send the product to ‘us’ [refer ‘shipping’ section for the address, shipping cost, registered post and insurance details]. By sending it to ‘us’, you agree/accept with our procedures and assessment on the returned product.
Step 4: Once we received your product, it will be checked for damages and also, if the product deemed to have not been tampered with, the return process is complete, and a refund/store credit will be initiated. We reserve the right to take the final and binding decision with regard to requests for return.
Step 5: A refund for the value of the product returned will be credited to your account (or ‘store credit’ depending on) within ten working days. We cannot repay the processing fee incurred during the transaction. We will refund only the product fee.
Step 6: If found the returned product damaged, soiled, show obvious sign of use or tampered with, we reserve the right (Refer Note 5) to reject refunding the amount (or store credit). In that case refer note.4 in this section for further comments to receive your product back.
Note 3: In spite of our best efforts, if the customer received any damaged product on arrival either due to transit, wrong item shipped or as result of any manufacturing defects then urbanindya.com shall incur the additional shipping cost for the return of the product. Please advise us within 24 hours of receiving the order for reporting any complaints.
Note 4: In any other case (read in junction with Step 6), the shipping charges and other expenses would be borne by you (the customer) including when the returned product is rejected after examining (i.e. the customer has to pay for the postal charges (through pre-paid post envelopes) for return of their product after rejection).
Note 5: urbanindya.com reserves the right to reject/refuse the exchange of a product if the damage caused found to be as a result of tampering after the customer received the product.
Note 6: There are times when the delivery of the goods is delayed due to unforeseen circumstances such as natural calamity, public holiday, etc, in such scenario we shall not refund, return or exchange
Note 7: If the customer has realised that they have made an error while ordering (i.e like size), we would ask you to bear the additional charges of shipping cost and if the customer is eligible for full refund (after examination), it will be given as store credit only. This store credit is redeemable on our website (urbanindya.com) within a stipulated time.
Note 8: If Late or Missing Refunds (If Applicable). If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com