Return Policy

Urban Indya – Returns & Exchanges Policy

Returns

Urban Indya does not offer refunds for change-of-mind purchases.
Items may be exchanged or issued store credit if you are not satisfied with the product.

Local Pick-Up Orders

Exchange Request Timeframe (For Shipped Orders Only)

For orders shipped via post, exchange requests must be made within 48 hours after delivery.

Urban Indya reserves the right to decline exchange requests made after this timeframe.

Exchange Options

If the same item is unavailable, customers may choose another product of equal value.
If you do not wish to select another item, store credit will be issued for the item value.
Store credit does not include the original shipping cost.

Shipping Costs for Exchanges

If the item received is damaged or defective, Urban Indya will cover the return shipping and the shipping cost for the replacement item.
If the exchange is due to wrong size or change of preference, the customer will be responsible for both the return shipping and the shipping cost of the replacement item.

Shipping Method

Replacement items will be shipped using the same shipping method as the original order (standard or express).
Customers may request express shipping by paying the additional postage cost.

Return Shipping Requirement

All returned parcels must be sent with tracking.
Customers must share the tracking details with Urban Indya once the item has been shipped.

Contact for Returns / Exchanges
For all return or exchange requests, please email: info@urbanindya.com